Answers to common questions about ordering, shipping, returns, and more. Can't find what you're looking for? Call us at 1-800-810-1053 or contact us online.
Once your order ships, you'll get a tracking email. If you checked out as a guest, you can use our Order Tracking page with your order number and email. If you have an account, you'll find tracking info under My Orders in My Account.
No. We carry thousands of pumps and parts that aren't listed on the site yet. If you have a model number or know what you need, give us a call at 1-800-810-1053 or send us a contact form and we'll check for you.
We don't carry Teel parts directly, but if you have a Teel pump model number we can cross-reference it to a comparable AMT model and get you the right pump. Just call us with the model number.
You can place an order directly through our website by adding items to your cart and checking out. We accept all major credit cards. If you prefer, you can also call us at 1-800-810-1053 to place an order by phone.
No, you can check out as a guest. But if you create an account, you'll be able to see past orders, track shipments, and download invoices from My Account.
Yes. We offer Net 30 terms for qualified businesses. Once approved, Net 30 will be available as a payment option at checkout. See our Net 30 Terms & Conditions for details, or call us to apply.
Contact us with the product details and quantity you need. One of our pump specialists will get back to you with pricing, usually within hours.
Yes. Call us at 1-800-810-1053 Monday through Friday, 8:00 AM to 5:00 PM EST. We can look up products, check stock, and place the order for you.
If you find a lower price on the same product from another authorized dealer, we will meet or beat it. Click the Best Price Guarantee link on any product page to submit the competing price, or see the full Best Price Guarantee details.
Some products require a phone call because of manufacturer pricing rules or because the item is a special order. Call us at 1-800-810-1053 and we'll get you a price right away.
Yes. Give our sales team a call for volume pricing on larger orders. We buy direct from manufacturers so we can usually offer better pricing when you're ordering in quantity.
Most in-stock orders ship within 1 business day. Orders placed before 2:00 PM EST, Monday through Friday, typically ship the same day. Custom or special-order items may require additional processing time. See our Shipping Policy for full details.
We ship to all 50 US states via UPS, FedEx, and major freight carriers. We do not currently offer international shipping.
Yes. If you want to use your own freight account, let us know before you place the order and we'll set it up. Keep in mind that once a freight collect shipment leaves our dock, responsibility transfers to the buyer.
We run free shipping promotions on select brands from time to time. Call us or check the site to see what's currently available.
We accept returns within 30 days of receipt. The item has to be in its original unopened packaging, and you need to get a Return Merchandise Authorization (RMA) from us before sending it back. Full details are on our Returns & Refunds Policy page.
Call us at 1-800-810-1053 within 30 days of getting your order. We'll go over your situation and, if it qualifies, give you an RMA number and return instructions.
It depends on the manufacturer and product. Restocking fees are usually between 15% and 25%. We'll tell you the exact fee when we issue your RMA. Original shipping costs are not refunded. See the fee table on our Returns Policy page.
Parts, mechanical seals, O-rings, explosion proof (XP) products, specialty pumps, and anything custom-built. Electrical items like motors and VFDs may also have restrictions. Check our Returns Policy for the full list.
We're a distributor for AMT, ARO, Berkeley, Burks, Finish Thompson, Goulds, Grundfos, LMI, Oberdorfer, Pulsafeeder, Wilden, Yamada, and others. You can browse all manufacturers, or just call us if you're looking for a specific brand.
Yes. We stock seal kits, impellers, rebuild kits, and other repair parts for many of the brands we sell. Check the product page for your pump, or just call us with your model number.
Log into My Account with your email. Under the My Orders tab, open your order to view and print your invoice or save it as a PDF.
Click Sign in at the top of the site, then Forgot password. Enter the email address associated with your account and you will receive a reset link.
Absolutely. Tell us about your flow rate, head pressure, fluid type, and any other details about your setup. Our pump specialists do this all day. Call our Pump Hotline at 1-800-810-1053.
Many of our product pages include diagrams and documentation showing available repair parts. You can also browse our Resource Center for manuals and technical documents, or call us with your model number.
In many cases, yes. Call us with the old model number or whatever nameplate info you have and we'll see what we can match it to.