Privacy Policy

We collect information that you provide directly when you use our website, place an order, create an account, or contact us. This may include:

• Name and contact information: email address, phone number, and mailing address.
• Billing and shipping addresses for order fulfillment and accurate shipping rates.
• Payment information: processed securely by third-party payment processors; never stored on our servers.
• Account credentials: email and password when you create an account.
• Order history and product preferences.
• Communications you send to us: contact form submissions, emails, and phone inquiries.

We also collect certain information automatically when you visit our website, including your IP address, browser type, operating system, referring URLs, pages visited, and actions taken on our site. This information is collected through cookies, pixels, and similar tracking technologies.

We use the information we collect to:

• Process and fulfill your orders, including shipping and delivery.
• Communicate with you about your orders, account, and customer service inquiries.
• Calculate accurate shipping rates based on your delivery address.
• Send transactional emails such as order confirmations, shipping updates, and password resets.
• Improve our website, products, and customer experience through analytics.
• Detect and prevent fraud, errors, and security issues.
• Deliver relevant advertising and promotional content through third-party platforms. See Section 6.
• Comply with legal obligations and enforce our terms of service.

Payments made on pumpcatalog.com are processed securely through third-party payment processors. pumpcatalog.com does not store full credit card information on its servers.

Our payment processors handle your card data in compliance with the Payment Card Industry Data Security Standard (PCI DSS). When you enter payment details at checkout, that information is transmitted directly to the payment processor through their secure embedded forms.

We use cookies and similar technologies to operate our website, remember your preferences, understand how visitors interact with our site, and deliver targeted advertising. These include:

• Essential cookies: required for basic site functionality, such as maintaining your shopping cart, session authentication, and checkout. These cannot be disabled.
• Analytics cookies: used by analytics tools to measure website traffic, understand visitor behavior, and identify areas for improvement. These tools may record anonymized user sessions for behavior analysis.
• Advertising cookies: used by advertising platforms to track conversions, build remarketing audiences, and deliver personalized advertisements across the web.
• Performance & error monitoring: used by monitoring tools to collect error and performance data, helping us identify and fix issues quickly.

Most web browsers allow you to manage cookie preferences through browser settings. Disabling certain cookies may affect site functionality, such as logging in or adding items to your cart.

We work with trusted third-party service providers to operate our website and business. Each provider receives only the data necessary to perform its specific function on our behalf. These providers fall into the following categories:

• Payment processors that securely handle credit card and alternative payment transactions.
• Shipping and logistics providers that calculate rates, validate addresses, and deliver orders.
• Analytics providers that help us understand website traffic and improve our services.
• Advertising platforms that deliver relevant ads and measure campaign performance.
• Email delivery services that send transactional messages such as order confirmations and shipping updates.
• Security and infrastructure providers that protect our website and deliver content reliably.
• Site optimization tools that help us identify and fix usability issues.

We periodically review and update the service providers we work with. For questions about specific providers, please contact us using the information at the bottom of this page.

We use third-party advertising platforms, including Google Ads and Microsoft Advertising (Bing Ads), to promote our products and services. These platforms may use cookies, pixels, and similar tracking technologies to collect information about your visits to our website in order to provide personalized advertisements on other websites and search engines.

We may also use customer information that you provide to us (such as your name, email address, and purchase history) to deliver relevant advertising through features such as Customer Match, where customer contact information is securely hashed and matched with users of those advertising platforms. Data uploaded to Google is encrypted using a one-way hashing algorithm (SHA256) before being transmitted to Google, and it is not shared with other advertisers.

Your Advertising Choices

You can control or opt out of personalized advertising through the following platforms:

• Google Ads Settings
• Google Analytics Opt-Out
• Microsoft Advertising Opt-Out
• Network Advertising Initiative Opt-Out

Please note that opting out does not prevent advertisements from being displayed, but they may not be personalized to your interests.

We take reasonable measures to protect your personal information from unauthorized access, use, alteration, and disclosure. Our website is served over HTTPS with TLS encryption, and we use additional security and content delivery services to protect our site.

Payment information is handled exclusively by PCI DSS-compliant third-party processors and is never stored on our servers. Account passwords are encrypted and are not accessible to our staff.

While no method of transmission over the Internet is 100% secure, we strive to use commercially acceptable means to protect your personal information.

pumpcatalog.com is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child under 13, please contact us and we will promptly delete that information.

Depending on your location, you may have certain rights regarding your personal information:

• Access: request a copy of the personal information we hold about you.
• Correction: request that we update or correct inaccurate information.
• Deletion: request that we delete your personal information, subject to legal retention requirements.
• Account updates: you can update your name, email, phone number, and password through the My Account section of our website at any time.

To exercise any of these rights, please contact us using the information in Section 11 below. We will respond to your request within 30 days.

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically for the latest information on our privacy practices.

If you have any questions about this Privacy Policy or how your information is handled, please contact us: