Terms & Conditions
PumpCatalog.com is operated by Manufacturers Edge, a New Jersey-based industrial distributor. The following terms and conditions apply to all orders placed through PumpCatalog.com, by phone, or by email. By placing an order, you agree to these terms in full.
Last Updated: March 2026
Questions about these terms? Call us at (800) 810-1053 to speak with a sales representative.
California Proposition 65 Notice
Products sold on PumpCatalog.com may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm. For more information, visit the official Proposition 65 warnings page.
Acceptance of Terms
All orders placed with PumpCatalog.com or Manufacturers Edge are subject to these Terms and Conditions. By placing an order, whether online, by phone, or by email, the buyer accepts these terms in full. Any additional or conflicting terms proposed by the buyer are rejected unless expressly agreed to in writing by Manufacturers Edge.
Pricing and Part Number Responsibility
Prices on PumpCatalog.com are uploaded from manufacturers' price lists and may occasionally contain typographical errors. PumpCatalog.com reserves the right to refuse or cancel any order placed for a product listed at an incorrect price. You will be notified directly if this occurs.
Part number selection is the customer's responsibility. If an incorrect selection is made, the customer is responsible for any applicable manufacturer restocking fees listed in these terms. OEM (Original Equipment Manufacturer) part numbers are the customer's responsibility to verify. If you have a pump installed on OEM equipment, please consult the OEM for the correct replacement part.
If you are unsure about your selection, call (800) 810-1053 and we will verify your selection before you place the order.
Payment Terms
Business credit terms are Net 30 days, payable by company check, money order, credit card, or cashier's check in U.S. dollars only. Personal checks are not accepted unless business credit is established in the name on the check.
- A $25 fee applies to all returned checks.
- A finance charge of 1.5% per month applies to payments received after the due date.
- Delinquent or defaulted accounts may result in purchases being declined and the business credit account being cancelled at our discretion.
- We may report payment history to credit reporting agencies and other creditors.
Your order may contain stock or non-stock items (custom ordered for you). Credit card orders are charged at the time the order is placed. If you are on credit card terms and have a card on file (PCI compliant), we reserve the right to charge the card on file for all balances owed. If you later apply for Net 30 terms, we reserve the right to charge your card on file for any balances over 60 days past due.
For detailed Net 30 credit terms, see our Net 30 Terms & Conditions.
Sales Tax
Sales tax is collected only on purchases shipped to New Jersey, unless we have a valid tax exemption certificate on file. All prices and charges are exclusive of excise, sales, use, property, occupational, or similar taxes unless otherwise indicated. If applicable taxes must be collected, they will be added to the amounts for items sold.
Buyers claiming tax exemption are responsible for providing valid documentation and agree to hold the seller harmless from any tax, interest, or penalties assessed if the items are later deemed taxable. Please see the PumpCatalog.com website for tax exemption forms or call our accounting department.
Shipping
To offer the widest selection of products, we have established agreements with multiple manufacturers across the United States. Your order may arrive in multiple shipments from multiple locations. This information is presented during checkout.
If there are special shipping instructions that we are not made aware of at the time of sale, you authorize us to charge your credit card for any additional charges incurred as a result. Proof of any such charges will be emailed to you at the time the charge occurs.
For full details on shipping methods, carriers, and delivery timeframes, see our Shipping Policy.
Transit Times and Delivery
All shipping transit times and delivery dates are estimates. Order cancellations due to shipping delays for any reason will be subject to the manufacturer's minimum restocking fee listed below. Any additional freight charges or return fees will be applied in addition to the restocking fee.
Delivery corrections: Any delivery corrections resulting from incorrect information provided by the customer at the time of order will be charged back to the customer. This includes residential deliveries and special deliveries (e.g., military bases, schools, construction sites).
Residential deliveries: Residential deliveries are not guaranteed by all carriers. If your shipping address is residential, please notify us before placing your order so we can advise on the best delivery options. For packages left at a residential address, claims must be filed directly with the carrier.
Truck Shipment Terms
For freight collect shipments, title and responsibility for goods transfer to the buyer once freight leaves our dock. The customer is responsible for filing any shipping damage claims or address corrections with the carrier.
Once freight leaves our dock, tracking information will be provided. Customers must ensure someone is available to receive delivery during normal business hours (8:00 AM to 5:00 PM EST). Re-delivery charges may apply if delivery cannot be completed, and goods will not be released until any such charges are paid.
Quoted shipping charges are for standard truck shipment to a commercial dock designated to receive freight. Additional charges may apply for:
- Call prior to delivery / 24-hour notification
- Liftgate service
- Inside delivery
- Residential delivery
If a customer rejects a shipment, applicable restocking fees will apply as outlined in these terms.
Receiving and Inspection
Inspect all packages upon delivery. All shipment BOLs include weight and number of packages. Count all packages before signing. Once a shipment is signed for, the carrier considers it delivered in good condition.
All packages (freight and small parcel) must be opened and inspected within 48 hours of receipt. Claims may be limited if damage is not documented at the time of delivery or reported within 48 hours. For goods shipped to a third party, the ordering customer remains responsible for inspection and claims.
FOB Shipping Points
FOB (Free on Board) shipping points are determined by stock levels at multiple warehouse locations. We do not guarantee shipping points for products on PumpCatalog.com. If you need a specific FOB point, call (866) 763-8244 and speak with a customer service representative.
Any taxes, customs duties, or additional fees incurred on international shipments are the responsibility of the buyer.
Manufacturer Recommended Shipping Method
PumpCatalog.com or the manufacturer shipping the product may determine the best shipping method for your order. If the customer chooses a different method (UPS, USPS, FedEx, or any other domestic parcel service) over the recommended method, the customer assumes ownership of the freight once it leaves the dock. The customer will be responsible for filing any claims with the carrier and accepting the loss if the carrier does not honor the claim.
Heavy and Oversize Packages (70+ lbs)
Per UPS and other small package carrier tariffs, packages requiring additional handling (70 lbs or more) are not eligible for guaranteed service times because they require additional personnel. Air services such as Next Day Air are especially subject to delays due to capacity constraints. Ground shipments are generally less affected.
To minimize risk of delay, customers can split shipments into packages under 70 lbs or ship one extra day early. Delivery timelines may also be impacted by carrier capacity, weather, or other logistics disruptions.
Special and Expedited Orders
Any special or expedited orders from the factory that are cancelled or not picked up by the customer are subject to up to a 50% restocking fee, with no exceptions.
Online Orders
Any orders entered on PumpCatalog.com, or quotes sent via email and paid online, that are incorrect and not cancelled or corrected by 5:00 PM EST on the order day will be subject to a 3% fee to cancel and refund the payment to your credit card. The order day begins at 12:00 AM EST.
Order Changes and Cancellations
Buyers may request changes to designs, specifications, quantities, delivery dates, or cancellation of all or part of an order. No modification or cancellation is effective until the buyer contacts us at (800) 810-1053, Option 2, and obtains a cancellation number. Acceptance of any modification or cancellation is at Manufacturers Edge's discretion.
Cancellation requirements for mechanical seals, impellers, and other parts: Once an order is placed on PumpCatalog.com, it cannot be cancelled by email. Cancellations must be phoned in to (866) 763-8244, Option 2, with a valid PumpCatalog order number. A cancellation notice will be emailed to you once approved. We reserve the right to refuse any cancellation request.
Email cancellations are not accepted. Refusing delivery of a shipment does not constitute a refund. Once an item has shipped, the sale is complete.
Credit Card Cancellations
A standard 3% cancellation fee applies to the total amount charged. Refunds for cancelled orders will be processed within 3 business days, less the cancellation fee. If your order has already shipped, additional fees may apply.
Returns and Restocking Fees
Returns are accepted within 30 days of delivery, subject to a Return Merchandise Authorization (RMA) and the applicable manufacturer restocking fee. For full details on the return process, see our Returns & Refunds Policy.
The following are minimum restocking fees by manufacturer. These fees are subject to change at any time without notice:
| Manufacturer | Restocking Fee | Notes |
|---|---|---|
| Ampco | 25% | |
| AMT | 25% | |
| ARO | 0% to 100% | Based on product |
| Baldor | No returns | |
| Barnes | 25% | |
| Berkeley | Up to 50% | |
| Burks | 25% | |
| Finish Thompson | 25% | |
| Goulds | 30% to 100% | Custom or non-standard products are not returnable |
| Grundfos | Minimum 35% | Applies immediately after order is placed and confirmed |
| Hydromatic | No returns | |
| LMI | 35% | |
| Lutz | 25% | |
| March | 25% | |
| MP | 25% | No cancellations |
| MTH | 25% | |
| Myers | No returns | |
| Oberdorfer | 15% to 25% | Depending on product; no cancellations |
| Paco | No returns | |
| Pulsafeeder | 50% | |
| Sta-Rite | Up to 50% | Depending on pump |
| Walchem | 25% | |
| Weinman | No returns | |
| Warren Rupp | No returns | |
| Yamada | 25% |
Pentair Return Policy (effective September 1, 2024): The following restocking fees apply to approved returns of current, unused product in original sellable packaging. All returns are subject to Pentair's prior approval.
- Domestic Pro: 20%; Retail: 15%; Berkeley: 50%
- Pentair Canada: 25% on all returns
- International: 20% on all returns
Specialty pumps, custom builds, and non-standard products are not returnable. If you are unsure about what you are purchasing, call (800) 810-1053 and we will verify your selection before you place the order.
We will make every effort to facilitate returns; however, all returns are subject to the individual manufacturer's return policies, which may change without notice.
Warranty
Products sold by PumpCatalog.com carry the original manufacturer's warranty only. Manufacturers Edge does not provide any additional warranties beyond those of the manufacturer. For warranty claims, contact us and we will coordinate with the manufacturer on your behalf.
Warranty does not cover:
- Labor and installation costs
- Damage due to negligence, accident, or misuse
- Damage from products not installed or operated per manufacturer recommendations
- Normal wear and tear
- Pump-out charges
- Consequential damages of any kind
No consumer warranties as defined in the Magnuson-Moss Warranty / Federal Trade Commission Act are provided. PumpCatalog.com operates as a business-to-business (B2B) industrial distributor. Products sold through this website are intended for commercial and industrial applications and not for personal consumer use.
Product Selection and Application Responsibility
Application recommendations are provided as a courtesy based on information supplied by the customer and do not constitute a guarantee of suitability. The customer, with knowledge of both chemical and operating conditions, is responsible for the final selection of materials. No recommendation or guarantee of resistance is made or implied by the material choice.
The buyer is responsible for complying with any applicable federal, state, or local codes and regulations concerning the application, construction, installation, and use of any products purchased. The buyer assumes all responsibility for proper selection, installation, and use.
Title Transfer
Title of purchased goods does not transfer from seller to buyer until full payment is received by Manufacturers Edge in New Jersey. Responsibility for goods transfers to the buyer when the purchased goods are shipped. This applies to both credit card and Net 30 term customers.
Force Majeure
The seller does not assume the risk of, and shall not be liable for, delay or failure to perform any obligations due to circumstances beyond reasonable control. These include, without limitation: accidents, acts of God, strikes or labor disputes, government actions or regulations, fires, floods, carrier or supplier delays, material shortages, and any other cause beyond the seller's control.
Entire Agreement and Governing Law
These terms and conditions, together with any amendments or modifications expressly accepted in writing by the seller, constitute the entire agreement concerning items sold. No oral or other representations apply. This agreement is governed by the laws of the State of New Jersey. No action arising from the sale of items or this agreement may be brought more than two (2) years after the cause of action accrues.
Website Terms of Use
Copyright: Copyright © 2009–2026 PumpCatalog.com. All rights reserved. The content of this website may not be copied, distributed, published, displayed, modified, or transferred in any form without prior written permission from PumpCatalog.com. Copyright infringement is a violation of federal law subject to criminal and civil penalties.
Limitation of Warranty: The data and information on this website are believed to be accurate but are provided "as is" without warranty or condition of any kind, whether express or implied, including the implied warranties of merchantability and fitness for a particular purpose. PumpCatalog.com shall not be liable for any damages of any kind relating to the use of this site, except as otherwise limited by applicable law. PumpCatalog.com recommends only those applications for its products that are specified in its catalogs or other company literature.
Third-Party Links: Links provided on this site may direct you to external websites. These linked sites are not under the control of PumpCatalog.com, and PumpCatalog.com is not responsible for their content. Links are provided as a convenience only and do not imply endorsement.
User Access: PumpCatalog.com may, at any time and at its sole discretion, revoke user access to this site or modify, change, withdraw, or delete this site and any of these conditions of use, in whole or in part.
Trademarks: "PumpCatalog.com" and other PumpCatalog.com names or products referenced on this site are trademarks or registered trademarks of PumpCatalog.com. Other product or company names mentioned may be trademarks of their respective owners.
Site Disclaimer
PumpCatalog.com does not warrant that the functions contained on this site will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or other harmful components. This disclaimer applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft, destruction, or unauthorized access to or alteration of records, whether for breach of contract, negligence, or any other cause of action.
Limitation of Liability
Under no circumstances, including negligence, shall PumpCatalog.com, its subsidiary and parent companies, or affiliates be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use of, or the inability to use, PumpCatalog.com materials. You specifically acknowledge and agree that PumpCatalog.com is not liable for any defamatory, anti-competitive, offensive, or illegal conduct of any user. If you are dissatisfied with any PumpCatalog.com material or with any of these terms and conditions, your sole and exclusive remedy is to discontinue using the site.
Termination
This agreement is effective until terminated by PumpCatalog.com at any time without notice. In the event of termination, you are no longer authorized to access the site. The restrictions, disclaimers, and limitations of liability set forth in this agreement shall survive termination.
Indemnification
You agree to defend, indemnify, and hold harmless PumpCatalog.com, its parents, affiliates, licensees, and their respective directors, officers, employees, and agents from and against all liabilities, claims, damages, and expenses, including attorneys' fees, arising out of your use of the site or your violation of these terms.
General Provisions
This agreement shall be governed by and construed in accordance with the laws of the State of New Jersey, without giving effect to any principles or conflicts of law. If any provision of this agreement is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
Registered trademarks referenced on this site are the property of their respective companies, including but not limited to: Teflon, Neoprene, Tefzel, Delrin, Hypalon, and Viton (DuPont); Hastelloy (Haynes); Ryton (Phillips); Halar (Ausimont); Kynar (Atochem); Noryl (General Electric); UltraChem and Vertimag (Finish Thompson); Chemsteel and Geariron (Oberdorfer).